Exchange and return policy

We hope you liked the items you ordered and are doing our best so that the product you ordered will be to your satisfaction and meet your expectations.

If you still want to make an exchange or return, send us an email to the address support @pizkatlv.com or WhatsApp to the number 03-6477677 or leave a request through the contact page .

For purchases made on the website, you can exchange or return an item up to 14 days from the date of receipt.

For purchases made in the brand store:

To receive a refund, the item can be returned up to 2 business days at the latest (not including the day the purchase was made). To exchange the product or return it for a gift card, the product can be returned after 14 days or 5 days for an item purchased at a discount.

You can come independently to our store at Dizengoff 152, Tel Aviv during business hours - and return or exchange the item.
When exchanging an item, you can order a courier on our behalf who will deliver the new item and pick up the item required for exchange at a cost of 60 NIS
When returning an item, you can go directly to the store at 152 Dizengoff St. in Tel Aviv or order a courier on our behalf who will coordinate collection with you within 2-7 business days at a cost of NIS 30

Refunds for the items will be made up to 14 business days from the date of return, using the same payment method with which the purchase was made minus a cancellation fee at a rate not exceeding 5% of the canceled amount, or NIS 100, whichever is lower.

If the customer chooses to receive a gift card for purchase on the website and in the company's store, the value of the gift card will be equal to the original amount paid without deduction.

The shipping fees that were paid when placing the order cannot be credited when returning items and these will be deducted from the amount of the refund.

For products purchased under special conditions such as promotions, the refund will be carried out in accordance with the relative discount rate actually given.

Exchanges and returns will be approved if the item has not been used, it has not suffered any damage and the label attached to the item has not been removed.
In case of cancellation of an order sent to another country, the customer is responsible for returning the package and shipping costs.