Pizka - Terms of use | Fitzke'a

PizkaTlv.com is a website (hereinafter: "the website") that serves as an online store for the purchase of Pizka Mia Ketan brand clothing (hereinafter: "the brand"/"the company") located at 152 Dizengoff Street, Tel Aviv, and/or other items sold by the brand (accessories, clothes, bags, jewelry and shoes that are not necessarily produced by the brand) and is managed by him and owned only by him. The company allows its customers to access and purchase through the website subject to the terms of use detailed in these regulations. In these regulations, the feminine language is used for convenience purposes only and the reference is also intended for the other genders.
These regulations constitute the basis for the use of the website and it regulates the legal relations between the company and the users of the website. Use of the site constitutes consent to the terms of this regulation and the other terms appearing therein. To the extent that you do not agree to one of the terms of the regulations and/or the additional conditions on the website, you are requested to refrain from making any use of the website, including purchasing products through the website.
The purchase of the products on the website is not intended for wholesale and/or resale.
The company and/or anyone on its behalf will not be responsible and will not bear any direct, indirect, consequential or special damage caused to users of the website and/or to a third party, as a result of using the website or purchasing through the website.
The company reserves the right to change the regulations at its sole discretion, without the need to give notice and/or advance notice.
The company makes every effort to ensure that the information presented on the website is complete and accurate, however, it may contain inaccuracies and/or errors in good faith and the company will not bear any responsibility regarding this information.
Without detracting from the generality of the aforementioned and without detracting from any other remedy or procedure, it is clarified that the company will be entitled to deny access to a user who, at the company's sole and absolute discretion, has performed or attempted to perform any action on the site in violation of any law and/or the provisions of these regulations and/or has in order to harm in any way the company and/or its reputation. Electronic registration of information on the website, including the reception of the details as entered by the customer, will be evidence of the correctness of the actions performed by the customer on the website.
For any question or inquiry concerning the operation of the site and its activity, you can contact the company's customer service directly by email at support@pizkatlv.com or by WhatsApp at 03-6477677 or via the contact page. Pizzaka will make every effort to respond to every request as soon as possible.

How to use the site

A "user"/"customer" on the website is anyone who uses the website's functions, including making a purchase on the website, visiting, surfing and/or any other use, whether through a computer, mobile phone or another way.
Each user declares, agrees and undertakes to comply with all the following conditions:
- Not to make any use of the website for any purpose that is illegal, offensive and/or disruptive which will interfere, disrupt, change, destroy, damage, limit, sabotage or in any other way affect the proper operation of the website in any way.
- The user may use the site's services for legal purposes only according to any law, in accordance with the terms of the regulations, in good faith and for her personal use only, and not for any other purpose, including but not limited to, resale and/or display without a permit on other sites and/or making purchases that one or more One of its purposes is cheating and/or committing any act and/or omission that could damage the website and/or its normal operation and/or third parties.
- The user of the website declares that she accepts everything stated in these regulations, on all its various sections and agrees to act according to them.

The products offered on the website and their prices

The brand does its best to present on the website product images and details and explanations about each product, which will be as accurate and faithful to the source as possible. At the same time, the images shown on the website are for illustration purposes only and there may be slight deviations in the colors and/or the products themselves. To the extent that there was any mistake in the description of the item or its price, this will not bind the company, and in any case the company will not bear any responsibility that exceeds the value of the item purchased, as well as any damage that is not direct and/or consequential. Without detracting from the above, Pizzaka will try to do its best to present accurate images and information as accurate as possible.
The sale through the website is subject to the existing stock in the brand store. The brand does not undertake to present on the website all the products available in the store and does not undertake to keep in the store's stock all the products advertised on the website.
The prices of the products on the site include VAT, and do not include shipping fees - a breakdown of the costs of the shipping fees will appear on the site according to the amount of the transaction performed and according to the orderer's choice.
The brand reserves the right to change and update the prices of the products on the website and the shipping fee rates without prior notice and at its sole discretion. The binding price is the price given to the customer when completing the order process.
The company is entitled to advertise and/or offer the website users promotions and/or discounts and any other benefits under the conditions determined by it and according to its sole discretion. The company shall be entitled to terminate any such benefit immediately and without prior notice.
Double discounts/benefits will not be given on items sold on the site unless otherwise stated.

Website registration, mailing and how to make the purchase

In order to purchase on the website, you are required to fill out an order form with the orderer's details and payment method details. Filling out the required details in the order form on the website is a prerequisite for making the purchase on the website. In order to ensure the execution of the order quickly, efficiently and without errors, it is necessary to make sure that all the details are provided correctly and accurately, and the responsibility for filling out the details rests solely with the ordering customer. The company is not responsible for entering incorrect details and for any malfunctions that occurred as a result. If inaccurate/wrong details are provided, the brand does not guarantee that the purchased products will reach their desired destination.
The brand allows payment using most credit cards, with the exception of "Diners", on an external clearing page operated by the icount company and secured by the PSI-DSS standard, or via "PayPal". The purchase on the website will be completed subject to the approval of the transaction by the credit company. In the event that the transaction was not approved by the credit company, the orderer will receive an appropriate notification and she will not be charged for the transaction.
Upon placing the order on the website, the credit information will be checked (if the payment was made by credit card) and after the approval of the credit companies, the company will see the transaction as approved and will work to implement the order. Upon completion of the sales procedure, a document containing the details of the transaction will be sent to the e-mail address of the customer.
When placing an order, you are offered the option of registering for the website's official mailings. A customer who wishes to remove herself from the mailing list after being registered, can do so via the link at the bottom of the received mailing or in writing to the company's customer service.
The company reserves the right to send reminders to its customers about a shopping basket for which the order has not yet been completed, by sending an email to the address entered by the customer.
Sending messages by the website in any way, including email and/or SMS and/or contacting on social networks (such as the company's Facebook or Instagram page if the customer had previous contact with the company through these channels) and/or the company's Whatsapp, as part from operating the website and/or as part of providing a service to website users such as: reminders for the purpose of completing an order and/or changing an order does not constitute an "advertising message". The user hereby approves the sending of such messages by the website.
The brand updates inventory on the website according to the existing inventory. There may be errors in the updated inventory on the website that may result from discrepancies in the update times or for any reason, unintentionally, reserved for the brand. If a customer orders an item that turns out to be an item that does not exist in stock - she will be credited with the full amount, the brand will no longer be obligated to sell the product and the customer will not have any claim or claim in this matter for any direct or indirect damage that has been caused to her.
The brand will be entitled not to approve a customer's order at its sole discretion in cases where: when placing the order, incorrect details were intentionally provided / if the terms of this regulation were violated / if the credit card provided for the purpose of the purchase was blocked or restricted for use.
If the credit card is not valid and/or the credit company does not honor the transaction or if the product is no longer in stock - the brand will contact the customer in order to complete or cancel the transaction.
In cases where the orderer makes the payment through PayPal, the brand will be able to collect the payment from the orderer only after receiving approval from PayPal. Approval is subject to PayPal's terms of use and privacy policy.

Cancellation of a transaction by the website user

A refund will be given in accordance with the provisions of the law, and in accordance with the means of payment in which the transaction was made. A refund to the credit card will be returned to the credit card through which the purchase was paid, and in accordance with the schedules of the credit companies. Returning items purchased with a gift card will be credited by issuing a new gift card or returning the cancellation amount to the gift card with which the initial payment was made.
In case of cancellation of an order before the product is sent to the customer, no payment will be collected from the customer and the customer will be credited for the transaction including the shipping fees she paid.
For products purchased under special conditions such as sales, the charge will be made according to the relative discount rate actually given.
A consumer does not have the right to cancel a transaction in order to detract from the company's right to claim damages in the case of returning products whose value has decreased as a result of a significant deterioration in their condition while they were in the consumer's possession, including in the case of returning a product that has been used, whose packaging has been opened or damaged, that has been damaged, damaged, that has broken down and/ or suffered any injury. Customers who wish to cancel a transaction are asked to return a product with the label and in its original packaging as much as possible.
In order to avoid causing damage to the product, you must refrain from using the product and return it without any defect of any kind.
In any case, the company will not bear any responsibility in which the cost exceeds the value of the purchased product, as well as any damage that is not direct and/or consequential damage.
The company is not responsible for the use made by the customer and/or the orderer that is not in accordance with the instructions of the manufacturer and/or the company, including the washing instructions and/or any other instruction concerning the use of the products.
The user will check the product immediately upon receiving it and inform the company if the product received is damaged or substantially different from what appears on the website.
The brand has the sole discretion regarding the condition of the returned product.
Shipping fees are not refundable. In the case of returning a product for a refund, the shipping fee will be deducted from the refund.

Transaction cancellation for orders placed on the website

In accordance with the law, the customer may cancel a transaction by delivering a written notice of cancellation of the order in one of the following ways: by email or by contacting us on the contact page.
A customer may cancel the transaction and receive a refund starting from the day the transaction was made and up to 14 days from the day the order was received. For orders made in Israel, the products can be returned in one of the following ways:

Using the delivery service operated by the brand
Return to the "Pizza" brand store at 152 Dizengoff Street, Tel Aviv

In case of cancellation of an order sent to another country, the customer is responsible for returning the package and shipping costs.
In the event of a cancellation, the company will return within 14 days of receiving the notice of cancellation, that part of the transaction price paid by the consumer, cancel the transaction charge, provide a copy of the charge cancellation notice and collect a cancellation fee at a rate not exceeding 5% of the canceled amount, or NIS 100 New, according to the lowest of their constructions.
If the customer chooses to receive a gift card for purchase on the website and in the company's store, the value of the gift card will be equal to the original amount paid without deduction.

Cancellation of a transaction for purchases made in the brand store

A customer may cancel the transaction and receive a refund starting from the day the transaction was made and up to 2 business days after it. In order to cancel the transaction, the customer will have to return the products to the "Pizza" brand store at 152 Dizengoff St., Tel Aviv.
In the event of cancellation, the company will return within 14 days of receiving the notice of cancellation, that part of the transaction price paid by the consumer, will cancel the charge due to the transaction, provide a copy of the charge cancellation notice and collect a cancellation fee at a rate not exceeding 5% of the canceled amount, or NIS 100 New, according to the lowest of their constructions.
If the customer chooses to receive a gift card for purchase on the website and in the company's store, the value of the gift card will be equal to the original amount paid without deduction.

Cancellation of a transaction by the company and/or the website

The company will be entitled to cancel a transaction, in whole or in part, in cases such as:

If a section of the articles of this regulation and/or a condition of the terms of a service offered by the website has been violated
If it turns out that incorrect details were entered when registering for the website and/or placing the order
If any mistake has been made, including a typographical error and/or communication malfunction and/or any other technical malfunction that has affected the price of the product and/or the description of the item on the website
In case of prevention and/or delay due to force majeure
In the event that there is concern that the purchase is made for the purpose of wholesale sale and/or for the purpose of resale by the buyer or someone on her behalf
If the product is out of stock after or before a sale has taken place and before the products have been sent to the customer. If the order is canceled as mentioned, the site will not be responsible and will not bear any damage caused to the customer and/or a third party
When there is concern on the part of the company that the consideration for the purchase will not be received and/or that the credit card in the customer's possession has been blocked and/or restricted in some way

Without deviating from the above, the company will be entitled not to confirm an order for additional reasons at its sole discretion.

Product delivery

Deliveries to destinations within Israel are made by an external courier company. Coordinating the delivery of the shipment will be carried out by the courier company. The courier company undertakes to deliver the shipment to the customer within 3 business days from the date of purchase to most areas of the country. In cases of remote settlements, the shipment may arrive in a longer time frame. In individual cases where the recipient's address is in areas not reached by the courier company, the order will be sent by registered mail.
Pizzaka reserves the right to change the shipping fee rates from time to time and without prior notice.
The company will act to deliver the product to the customer subject to receipt of full payment.
The delivery of the products will be done by a courier "to the door" (by an external delivery company) or by self-collection from the website store, according to the customer's choice.
The company is not responsible for delays by the shipping company, and in any case it will not be responsible for a delay in the delivery of the shipment in circumstances arising from force majeure and/or in other circumstances beyond its control. There may also be delays in delivery dates of up to three business days due to multiple orders and deliveries during special sales days on the website and/or holidays and deadlines. Such delays are not the responsibility of the company and the customer will not have any claim against the company in this regard.
If the customer cannot receive the shipment, the courier will leave the shipment near the door or in the electrical cabinet in the case where approval has been received from the customer. The company will not be responsible for any damage and/or loss or other indirect or consequential damage of any kind caused to the shipment as a result.
The delivery dates do not apply to items that are out of stock and/or to orders that have been changed according to the customer's request (change in order content, delivery address, etc.).
In cases where a product is out of stock and this is discovered only after making the purchase, the company will inform the customer about the missing item. For the avoidance of doubt, the company will not be obligated to sell the product, and the customer will not have any claim and/or claim in this regard for any type of direct and/or indirect damage caused to it and/or to a third party, and this is subject to the site management returning to the customer any Amount you paid to the company and/or cancel the charge for the missing item.
Order confirmation and shipping packaging take 1-3 business days from the moment the order is placed.

Exchange and return policy

Exchanges and returns will be approved if the item has not been used, it has not suffered any damage and the label attached to the item has not been removed.
For purchases made on the website, you can exchange or return an item up to 14 days from the date of receipt.
For purchases made in the brand store:

To receive a refund, the item can be returned up to 2 business days at the latest (not including the day the purchase was made)
To exchange the product or return it for a gift card, the product can be returned after 14 days or 5 days for an item purchased at a discount

When exchanging an item, you can order a courier on our behalf to deliver the new item and pick up the item required for exchange at a cost of NIS 60.
When returning an item, you can go directly to the store at 152 Dizengoff St. in Tel Aviv or order a courier on our behalf who will coordinate collection with you within 2-7 business days at a cost of NIS 30.
Refunds for the items will be made up to 14 business days from the date of return, using the same payment method with which the purchase was made minus a cancellation fee at a rate not exceeding 5% of the canceled amount, or NIS 100, whichever is lower.
If the customer chooses to receive a gift card for purchase on the website and in the company's store, the value of the gift card will be equal to the original amount paid without deduction.
The shipping fees that were paid when placing the order cannot be credited when returning items and these will be deducted from the amount of the refund.
For products purchased under special conditions such as promotions, the refund will be made in accordance with the relative discount rate actually given.

Shipping Policy

Deliveries in Israel

Possibility of self-collection from the store at 152 Dizengoff St. in Tel Aviv - free of charge
Fast delivery - delivery within 2-3 business days from the date of confirmation of the order to your residential or workplace address

Order up to NIS 300 - delivery costs NIS 25
Order in the amount of 300-500 shekels - delivery at a cost of 15 shekels
For orders of NIS 500 or more - free fast delivery

International shipments

Delivery within 7-21 business days from the moment the order is confirmed - NIS 100

Privacy Policy

The privacy of website users is important to the company and the company takes the usual precautions in order to maintain, as much as possible, the confidentiality of the information provided to it by the users.
When using the site's services, information is collected about you from several sources:

Information that you knowingly provide such as identification details for the purpose of delivering an order. The user confirms that she gave the information about herself of her own free will and with her full consent. The customer will be responsible for the correctness of the information provided by her
Information obtained as a result of using the website (statistical and cumulative information, for example, advertisements you read on the website, the pages you viewed, offers and services that interested you, etc.)

The use of information is done according to law and is intended for the needs of managing and operating the website and providing services to customers, including: improving the user experience, improving and enriching the services and content offered on the website, changing and canceling existing services and content, adapting content and services to customers and their tastes, for marketing and/or advertising and/or promotion purposes Sales and/or sales, for the purpose of contacting the registrant in any way, including by way of direct mailing of marketing and advertising material and/or in any other means of communication (including SMS and email), including through "cookies" technology for purposes of encouraging loyalty, Statistical analysis and research, conducting surveys and any other online use in connection with a marketing issue and/or internal needs, such as the needs to investigate complaints and/or reviews, etc.
The information may be transferred to third parties as far as this is required for the purpose of providing the services and/or operating the website and/or for the proper management of the website (such as by transferring information to the company's employees and/or the website's suppliers).
The company may provide such details also for other purposes as long as it is required to do so according to a judicial order and/or according to law and/or according to a request from an authorized legal entity and/or for the purpose of assisting government enforcement authorities and/or for the purpose of protecting the security and use of the website by customers and/or or if a claim is raised and/or a suspicion arises on the part of the company that the person registering for the website has committed an act and/or an omission that harms and/or may harm the company and/or someone on its behalf and/or third parties and/or a suspicion that the user has made use of it that has reason to allow it, Assist and/or encourage the performance of an illegal act and/or suspected of being an illegal act and/or use that is a violation of the terms of the regulations and/or any agreement with the company.
Registering the details on the website and/or using the website constitutes the registrant's consent that information about her details and any data generated based on the analysis of her details will be held in one or more databases of the company and/or someone on its behalf, and that this information will be used lawfully. A user may demand from the company in writing that the information attributed to her be deleted from the database.
The user provides her details of her own free will and knows that she is not obligated to provide information about herself. The user is solely responsible for the correctness and updating of the details.
The website user will not have any claim and/or demand against the company in connection with the provision of her details and the use of her details as mentioned above and she waives any claim and/or claim as mentioned, including by virtue of the Privacy Protection Law, 1981-5741.
The customer's consent to receive mailings, will constitute consent to receive promotional materials, promotions, benefits and various updates in connection with the brands and products on the website, the website and the services provided within it. Reference and updates will be made through the various media, such as: e-mail and text messages to the mobile phone. The customer may, at any time, notify the company of her refusal to receive the mailing. The refusal notice will be given in writing or through the removal mechanism that will be found in every mailing.
Any transfer of payment method information from the website is done encrypted according to the PCI-DSS information security standard and the credit information is not recorded on the company's computers and/or in its hands.
In cases beyond its control and/or resulting from force majeure, the company will not be responsible for any damage of any kind, indirect and/or direct, caused to the customer or anyone on its behalf and/or if this information is lost and/or reaches a hostile party and/or is used in an unauthorized manner with permission.
The website management makes an effort to provide its customers with a proper and high-quality service, although it does not guarantee that the service on the website will not be interrupted, will be provided in order and/or without interruptions and/or will take place safely and/or without errors and/or will be immune from unauthorized access to the website management computers , damages, breakdowns, malfunctions or failures, including malfunctions in the hardware, software or communication lines to the website.
The company will be entitled to use "cookies" (cookies - small text files which are stored, by the website, on the hard drive of the user's computer through the browser) or similar technologies - for the purpose of, among other things, the regular and proper operation of the website, the collection of statistical data About the use of the website, verifying details, adjusting the website to the personal preferences of the customers, for information security purposes, improving the user experience, providing the user with a fast and efficient service and preventing the user from having to enter his personal information every time he enters the website. Modern browsers include an option to avoid storing cookies. If you don't know how to do this, check the help file of the browser you are using.

Copyright

It is absolutely forbidden to copy and/or reproduce and/or distribute and/or sell and/or publish and/or display in any media and/or use the information and/or perform any action and/or use, including personal and/or commercial use, Directly or indirectly, and all of the aforementioned except if the company expressly permitted it in writing and in advance.
The customer undertakes not to make or attempt to make any changes to the site and/or copy and/or download the material stored on the site, and not to download or copy and/or transfer to another material stored on the store site that is not intended for downloading and/or transfer and/or not to try to gain access for transactions carried out by others by any means and/or not to perform any action that may damage the company's intellectual property, damage the privacy of other users and/or change information on the site and/or harm the site and/or its users.
All intellectual property rights (whether registered rights or unregistered rights), in connection with information and/or the website, including and without detracting from the generality of the said: copyrights, domain name, patents, trademarks, products, Pictures, descriptions, models, trade secrets, designs, ideas, methods, commercial procedures, the way the website is presented and designed, as well as any matter or detail related to the website, are the exclusive property of Pizzaka. You may not copy, reproduce, sell, distribute, market any information on the site, including images, model designs, descriptions and texts, graphics, logos, trademarks, etc. without obtaining the written permission, approval and consent of the brand.